Contact us

Questions, Feedback, or Need More Information?

Is your question not covered on our information pages, or is something unclear? Feel free to reach out to us via email at service@shein-pick.com. Please include your name, contact phone number, and the city you live in. If you are requesting after-sales service, kindly attach product photos for faster assistance.

Customer Service - Hours of Operation:

  • Monday to Friday: 9:00 AM - 5:00 PM

  • Saturday: 10:00 AM - 6:00 PM

  • Sunday: Closed

Frequently Asked Questions:

  • Q: How long will it take to receive my package?

    • We require 3 to 7 days on average to fulfill your order before dispatching it. Rest assured, we are doing everything possible to get your order to you as soon as possible! Once your order is shipped, estimated delivery time varies by country or region, typically ranging between 14 to 30 days. Please consider any holidays that might impact delivery times.

  • Q: What is the company return policy?

    • After receiving and inspecting your return, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item for processing.

  • Q: How can I contact you regarding my order?