FAQs
🛍 Order-Related Questions
What is the status of my order?
Once you place an order, we will send a confirmation email with your order details and tracking information, allowing you to check the status anytime.
Can I change or cancel my order?
- Before shipment: You can modify or cancel your order by contacting our customer support as soon as possible.
- After the order is in the "Processing" or "Shipped" status: We can no longer make changes or cancellations.
💳 Payment
What payment methods do you accept?
We currently only accept PayPal payments, including: ✔ Visa
✔ MasterCard
✔ American Express
✔ Discover
Which currency will I be charged in?
All transactions are processed in USD ($). If your bank account uses another currency, your bank will convert the amount based on its exchange rate.
Do you offer installment payments?
At this time, we do not support 3 or 4 installment payments.
🚚 Shipping & Delivery
Where do you ship to?
We offer worldwide shipping, including: ✔ North America (USA, Canada, etc.)
✔ Europe (UK, Germany, France, etc.)
✔ Asia (Japan, South Korea, Singapore, etc.)
✔ Oceania (Australia, New Zealand, etc.)
How long does it take to ship my order?
- Processing Time: Orders are processed within 3-7 days after purchase.
- Delivery Time: Varies by location and shipping method, usually 7-15 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking email with a link to check your delivery status.
What if I am not at home during delivery?
The courier may attempt a second delivery. If delivery is unsuccessful, you may need to pick up your package at a local post office.
🔄 Returns & Exchanges
Do you accept returns?
We accept returns under the following conditions: ✔ The item must be purchased from our official website.
✔ The item must be unused and in its original packaging.
✔ The return request must be made within 30 days of receiving the item.
Please contact customer support to request a return and receive the return address.
Can I exchange my item?
Yes! We accept exchanges following the same process as returns. Please contact customer support and specify the item you wish to exchange.
Who covers the return shipping cost?
- If the return is due to a quality issue (e.g., defect, wrong item), we will cover the shipping cost.
- For non-quality-related returns, the customer is responsible for return shipping costs, which will be deducted from the refund.
How long does it take to process my return?
Once your return package arrives at our warehouse, we will process the return within 30 days. After approval, refunds or exchanges will be processed within 30 days.
📞 Contact Us
If you have any questions or need assistance, please feel free to reach out to our Customer Support Center! 😊