FAQs

🛍 Order-Related Questions

How can I check the status of my order? Once your order is confirmed, we will immediately send a confirmation email to your registered email address, which includes order details and tracking information. You can check the latest status of your order at any time.
Can I change or cancel my order?
  • Before shipment: Please contact our customer service team as soon as possible, and we will do our best to assist you with modifications or cancellations.
  • Processing or Shipped: At this stage, orders cannot be changed or canceled.

💳 Payment Methods

What payment methods do you accept? We accept a variety of payment methods, including but not limited to:
  • ✔ Visa
  • ✔ MasterCard
  • ✔ American Express
  • ✔ Discover
  • ✔ PayPal (supported in many countries and regions, covering multiple currencies)
  • ✔ Apple Pay
  • ✔ Google Pay
In which currency will I be charged? We support transactions in multiple currencies. You can choose the most convenient currency for payment at checkout. Your bank will convert the amount based on the real-time exchange rate.

🚚 Shipping & Delivery

Do you offer global shipping? Yes, we provide global shipping services to ensure customers worldwide can enjoy our products and services.
How long does it take to ship my order?
  • Processing Time: Orders are processed within 3-7 business days after purchase.
  • Delivery Time: Varies by location and shipping method, typically taking 7-15 business days.
How can I track my order? After your order has been shipped, you will receive an email with a tracking link. You can use this link to track the delivery status of your package in real-time.
What if I'm not home during delivery? If you are not home during the first delivery attempt, the courier may try again or leave the package at a designated safe location. If delivery is unsuccessful, you may need to pick up your package at a local post office.

🔄 Returns & Exchanges

Do you accept returns? We accept returns under the following conditions:
  • ✔ The item must be purchased from our official website.
  • ✔ The item must be unused and in its original packaging.
  • ✔ The return request must be made within 30 days of receiving the item.
For returns, please contact customer service to obtain the return address.
Can I exchange an item? Absolutely! The exchange process is the same as for returns. Please contact customer service and specify the item you wish to exchange.
Who covers the return shipping cost?
  • If the return is due to a quality issue (e.g., defect, wrong item), we will cover the shipping cost.
  • For non-quality-related returns, the customer is responsible for the return shipping costs, which will be deducted from the refund.
How long does it take to process a return? Once we receive your return package at our warehouse, we will process the return within 30 days. After approval, refunds or exchanges will be processed within 30 days.

📞 Contact Us

Need Help? If you have any questions or need assistance, please feel free to reach out to our Customer Support Center! We are always ready to provide you with support. 😊