Return & Refund Policy

SHEIN-PICK Return & Refund Policy

Thank you for your purchase! We hope you love your order. However, if you're not completely satisfied, you may return it following our policy below.

ORDER CANCELLATION

You may cancel your order before it has been shipped. We do not impose a time limit on cancellations, and as long as your order has not been processed for shipment, you may request a cancellation.

Once an order is placed, we typically process it within 2-3 days. If the order has already been shipped, it cannot be canceled but may be eligible for a return.

RETURNS

To be eligible for a refund, you must return your item within 30 calendar days of purchase. The product must be unused, in its original condition, and include all original packaging.

RETURN PROCESS

  • Contact our customer service at service@shein-pick.com to obtain a return address.
  • Securely pack the item in its original packaging and include your proof of purchase.
  • Ship the return package to the provided return address.

✔ Return shipping is free in some cases.
✘ If the return is not due to a SHEIN-PICK error, the return shipping cost will be deducted from your refund.

REFUNDS

Once we receive and inspect your returned item, we will process your refund or exchange within 30 days.
Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment provider.
You will receive an email notification once your refund has been processed.

EXCEPTIONS – ITEMS THAT CANNOT BE RETURNED

We do not accept returns or exchanges for the following:

  • Perishable items
  • Intimate apparel
  • Gift cards
  • Custom-made products
  • Digital downloads

For defective or damaged products, please contact us to arrange a replacement or refund.

CONTACT US

If you have any questions regarding our return policy, please contact our customer support at:
📧 Email: service@shein-pick.com

RETURN ADDRESS

Country: China
Province: Hunan
City: Changsha
District: Yuelu
Address: Building 6, 31st Floor, Greenland Central Plaza
Contact Person: –
Postcode: –
Phone: +86 16681967867

We appreciate your business and are here to help if you need assistance! 😊